Delete your account
How to permanently delete your game account and everything attached to it.
- Last updated
- 17 August 2026
- Applies to
- Balloon Crasher
The fastest way: in the game
Settings, then Delete account
Open Balloon Crasher, go to Settings, and choose Delete account. The game already knows which account you are signed in to, so nothing else is needed. It is two taps from the main screen.
By email
If you cannot open the game, write to hello@andbabak.com with the subject Account deletion request.
If you signed in with Google or Google Play Games, write from the email address of that account. That is how we identify which account is yours, and it works even if the game is no longer installed.
If you played as a guest, we need your account identifier, which you will find in the game under Settings. A guest account holds no name and no email address by design, so an email on its own does not tell us whose account to delete.
If you no longer have the game installed
If you signed in with Google or Google Play Games, write from that account's email address and we can find your account without you reinstalling anything.
If you played as a guest and the app is gone, we cannot match the account to you, and that is by design rather than an oversight: a guest account contains no name, no email address and no contact details, so there is nothing in it that points back to a person.
What happens next
1. Request
You ask, in the game or by email. We confirm we have it.
2. 14 days
A grace period, so an accidental request is not final. Signing back in cancels it.
3. Deleted
The account and its data are permanently removed. This cannot be undone.
What is deleted
- The account itself and its identifier
- How you signed in, including the stored guest device secret
- Your progress: levels cleared, current stage, Endless high score
- Your Stars, Hammers, Bombs and Freezes, and the full history of how they changed
- Your prize wheel spins and rewarded ad grants
What is kept, and why
Purchase records may be retained after deletion where tax or accounting law requires it. They are kept in a form that is no longer linked to a playable account, and they are not used for anything else.
Deleting your game account does not cancel anything on the Google Play side and does not refund past purchases. Refunds are handled by Google.
Playing again afterwards
Nothing stops you. Installing the game again creates a new account with nothing in it. Progress, Stars and items from the deleted account are gone and cannot be restored, even if you sign in with the same Google account.